- Canonical example: an escalation or operations team
- First, measure what proportion of the team's time is spent on unplanned (Sprint Planning) work
- Ask: are escalations always the priority?
- If not, how do you decide which get put off?
- What are the prioritisation characteristics?
- Do the execs/stakeholders agree on the prioritisation approach?
- Assertion: SAFe does not require SCRUM/exclude Kanban
- Kanban requires metrics - usual metrics are:
- Cycle time
- Lead time
- WIP
- If you pursue SCRUMban instead of SCRUM, keep the Retros and keep the Demos on a regular schedule
- Ask dependent teams: how long does it usually take to get your dependencies (stuff delivered from my team) met?
- Question for the team: is it possible to reserve any capacity for this team in the next Program Increment?
- Research: Look at your historical data (reactive vs features)
- Research: what constraints exist that keep team from improving cycle time of reactive issues
- Ask dependent teams: how unpredictable (how variable) has been the cycle time in getting dependencies met?
- Ask my team: what is working well?
- Research: what proportion of features in past sprints have had a bounded calendar deadline?
- Read PDF: Essential Kanban Condensed (David J. Anderson)
- Situational analysis: "ladder of inference" (study and decompose our assumptions)
- Computer Associates published a study on WIP limits and productivity
- Rule of thumb: start WIP limit at half the team size
- Challenge: break your dependencies
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